Last updated: March 3, 2023

Bag A Smile .Com (“us”, “we”, or “our”) operates the Bag A Smile .Com website (the “Service”).

Refund and Returns

Returns and exchanges are not accepted. Please don’t hesitate to contact us if you have problems with your order. For example, if your item doesn’t arrive, arrives damaged, or isn’t as described. Please ensure you’ve carefully read the product description before making a purchase. Factors out of our control? We cannot be responsible if you, the customer, ordered the wrong size, color, or product or may have just changed your mind. We will issue a replacement for the item(s) you ordered if, for damage, manufacturing defects, manufacturing errors, or the product is never received. Please inspect your order upon reception and contact us immediately about any damage or defects. Please email us photos, or a short video, and a descriptive message of any damage or defects you have encountered. You’ll also need the receipt or proof of purchase. You must contact us within three days of product(s) delivery. Please be advised that a replacement is solely our decision. Contact Us Before Returning. You Must Get A Return Authorization. We respect and understand that this may determine your decision not to do business with us. We would rather you not make the purchase than not be happy. Customer satisfaction is very important to us. We make every effort to ensure the products and services we offer are of the highest quality possible. 

There are some exceptions to the No Refund and No Return Policy, which will be notated in the category descriptions of that product(s). For example, some products carry a 14-Day Money Back Refund And Return Policy.

Contacting Us: Bag A Smile .Com

If you have any questions, concerns, or complaints regarding this Refund Policy, we encourage you to contact us using the details below:

Customer Service Call: 404-508-0550

Email: support@bagasmile.com

We reserve the right to update or change our Refund And Return Policy at any time.