14-Day Refunds And Returns Policy

Can I cancel my order?

Most orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours of placing it.

Can I get a refund if something is wrong with my order?

Within 14 days of receiving the parcel, you can ask us for the following:

A full refund if you don’t receive your order
A full refund if your order does not arrive within the guaranteed time (1-3 business days, not including 1 business day processing time)
A full refund if the item is not as described

Refunds are not available under the following circumstances:

Your order does not arrive due to factors within your control (e.g., providing the wrong shipping address)
Your order does not arrive due to exceptional circumstances outside our control (e.g., not cleared by customs, delayed by a natural disaster).

Selected products are backed with a 14-day money-back guarantee. Just send us a message on the Contact Us page to discuss the details.

Can I return an item for an exchange instead of a refund?

Yes, you can! Kindly use the Contact Us form to discuss the details with us.

Can I return my purchase?

Selected products are backed with a 14-day money-back guarantee. Please contact us to discuss the details.

If you are not satisfied with your purchase, you can return it for a replacement or refund. You only should return it at your expense.

Please contact us first, and we will guide you through the steps. We are always ready to give you the best solutions!

Please do not send your purchase back to us unless we authorize you to do so.

Are there any items I can’t return?

Hygiene and our customers’ safety are our top priority, which is why there are specific types of products that can’t be returned, such as:

Face and body products, if opened, used, or have a broken protective seal
Underwear if the hygiene seal is not intact or any labels have been broken
Swimwear if the hygiene seal is not intact or any labels have been broken
Pierced jewelry if the seal has been tampered with or is broken